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zapper
Beginner
425 Views
Message 11 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

Hi,

 

Which stats do you want? These are the only ones I know how to check. Like I said it was connected for 3 days and a few hours before it disconnected again this afternoon.

 

stats.jpg

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john46
Distinguished Sage
418 Views
Message 12 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

those are the ones thanks the reset was caused by a noise margin drop
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imjolly
Distinguished Sage
Distinguished Sage
409 Views
Message 13 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

banding has not released thoughSmiley Mad



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john46
Distinguished Sage
402 Views
Message 14 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

not yet hopefully at the next drop
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zapper
Beginner
376 Views
Message 15 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

Hi, me again

 

The speed has dropped once more. The router started disconnecting constantly about two weeks ago and so of course the speed was limited once again. I was not switching the router on and off, I would switch it off at night and turn in back on in the morning like I've done without problem for years.

 

The connection went from around 20Mbps to 2Mbps in the space of a week. I left the router switched on and eventually it stopped disconnecting and had a connection for 6 straight days before it disconnected again. I was expecting the speed to increase after that disconnect but it has actually dropped even lower to just over 1Mbps. What else can I do except leave the router on and hope the speed increases? It is ridiculously slow now.

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john46
Distinguished Sage
367 Views
Message 16 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call

you are on ADSL2+ which is more noise aggressive and this is where a stable 24/7 connection is needed to maintain the best possible speeds
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zapper
Beginner
346 Views
Message 17 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

I dialed that number, my line was totally quiet.

 

I have kept the router switched on for the past three weeks but all that happens is that the connection disconnects every few days and my broadband gets slower and slower.

 

It is now the slowest it has ever been, ridiculous. I am going to cancel my broadband connection as I'm sick of it.

 

connection.jpg

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john46
Distinguished Sage
339 Views
Message 18 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

your connection should not be dropping like that are you connected to the test socket if you are and it is still dropping then you need an engineer visit
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zapper
Beginner
338 Views
Message 19 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

Our house only has one old style BT socket.

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imjolly
Distinguished Sage
Distinguished Sage
335 Views
Message 20 of 21

Re: Why has my broadband speed dropped to 1/10th of what it was?

have you replaced the filter?  have you checked for interference 



interference causes

 

 if nothing then you need an engineer visit as you seem unable to maintain a stable connection and without that your conenction is never going to improve

 

phone customer services 



08001114567
 

 

 

 



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