Why has "my Anytime calls" changed to "500 Minutes Calling Plan"

[powellj3]

I've just had my latest bill and it was rather more than expected.  It used to have "My Anytime Calls" at £3.10 paid retrospectively.  But now has "500 Minute Calling Plan" paid in advance (actually it has both!).

I was told that I was being moved to "Fibre 1" as my old contract had expired.  But the move to 500 minutes was not discussed.  It seems like a sly way to up the price and reduce the service.  Especially bad form during the Coronavirus crisis when I am likely to hit the 500 minute limit.

[OscarT]

Seems these behaviours are becoming all too common, I too have seen random costs incurred from things I have not been informed about. Unscrupulous to say the least.
Good luck getting yours sorted anyway!

[iniltous]

The anytime call plan was around £10 or even more than that, so if you were getting it for £3.10, you must have negotiated a steep discount on it.
Your contract doesn’t expire, the minimum term does, once the minimum term expires you normally move to the normal price , so any discounts have to be renegotiated, usually at the expense of a new minimum term contract.

[garybs29]

Nothing will have changed, ALL call plan add on's are 30 day rolling contracts