It's the same old chestnut, free gifts don't apply for existing customers! Quite plainly it states that Superfast Fibre 2 comes with a free gift of an Amazon Echo for a 18 month contract signup, which I have renewed. The sales lady said it doesn't apply to existing customers. Why? It doesn't mention this on the advert. Anyone else annoyed by this?
If you go to the broadband packages on the BT Webpage you will see the following in the "Important Information" under the sub-heading "Broadband"
"Amazon Echo Offer ends 09 May 2019. Available to new BT Broadband customers purchasing Superfast Fibre 2 Unlimited. Once it’s up and running we’ll be in touch when your free Amazon Echo is on its way. (It can take up to 28 days from the day your broadband is installed.)"