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Message 1 of 3

Why is BT going to close my email account & delete everything in it?

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At 08:17 this morning, I received a text from '64364'. It was a (threatening) reminder that I haven't used my email account recently. I must use it or BT will close it on 14/6/2021 and delete everything in my mail.

But here's the email that I sent to myself on the 14th April:

To:  (Me)@outlook.com;
14/04/2021 10:59
Subject: Testing
content: Checking that that my BT mail is still working

How can I tell BT that they need to sort out their programming?

PS It was the standard BT warning. I've had similar texts relating to the email accounts of my two daughters who left home fifteen years ago & I told BT to cancel them. BT took no action for several years and continued to bombard me.

What is upsetting is that they still continue to send me texts threatening to close my late wife's email account. She passed away last November and @DanielS, the Moderator is sorting it out for me.

 

 

 

 

 

 

 

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Message 2 of 3

Re: Why is BT going to close my email account & delete everything in it?

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DanS has since confirmed that the text relates to my late wife's BT account. All sorted now.

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Message 3 of 3

Re: Why is BT going to close my email account & delete everything in it?

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Thanks for taking the time to speak with me @Taffy078.

It was good speaking with you and I'm happy that everything has been sorted now.

Take care and have a great weekend.

Dan

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