So I moved into a new build property on 30 Oct, and at the time the FTTP cable was coiled up outside the front door. After chasing Openreach, this was eventually connected on 27 Nov, the ONT activated, and green lights all round - Openreach engineer then told me it was all good to go to place an order.
Decided to place order that day with BT and requested activation date of 7 Dec (the earliest date it would allow, which was surprising given that everything was ready to go). After submitting the order, I then almost immediately received an email stating this date couldn't be met and activation wouldn't occur until 9 Dec. Frustrating but acceptable...(ish).
I then start to receive emails about signing up to MyBT, downloading the app etc etc and that I can use MyBT info to access BT WiFi hotspots - great! Except to register, you need your account number.... nope, haven't been sent that, just the order number...ah well, guess that's not an option. But my email address still has a MyBT accunt associated from many years ago... quick password reset, log in.... ah, says this account was closed.... and I need my new account number to be able to track my order....which I still don't have...so that won't work either.
I then get my Hub and VoIP phone...connect them all up... receive notification that my phone line is installed (weird as it's VoIP and tied to the internet connection)... so all good to go for activation yesterday.
Keep checking all day...hub still orange...not a problem, it's not midnight yet...I'll wait. Then get up this morning, still orange... connect to the hub and follow the "help" process (restart the hub, power down the ONT etc)...then get given a number to call. Oh dear, the first thing it asks is for my phone number....which I haven't been given yet... needless to say, now I'm starting to get annoyed.
Contacted the FTTP team who checked and have no idea why it's not active but they will "pass it on"... having looked online at other issues people have had, this is not giving me a warm and fuzzy feeling. Trying to work from home and using an excessive (and costly) amount of mobile data for the past 6 weeks, I am really frustrated that having waited another 2 weeks since the fibre and ONT were declared "ready", I now need to purchase another mobile data package to tide me over... surely this is a breech of something? And as they have failed to deliver, can I cancel and bite the bullet and go with someone else (cheaper) or will the same problems happen?
