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Aspiring Contributor
Message 1 of 3

Why is my bill so high?

I have been trying to contact BT by phone and by e-mail I just can not get hold of anybody? I am sure I am being ripped off but I can not get hold of any information on my online account? I nearly left last year for a cheaper alternative but I was talked into staying with the promise of a £25 per month standing order to cover my phone and broadband. But this gradually grew to £38 per month until the last bill of 2013 said I owed £89 even though my £38 per month was coming out and I ordered a payment card that I paid £50 on. I got an e-mail this morning saying I owed £115 and if I did not pay it my standing order would rise to £89 to cover it, so I paid this amount. But I can not understand why my bill is so high, it is saying I have made over 200 phone calls? but I only use it occasionally most of my calls I make on my pay as I go mobile. I am convinced my bill is being racked up by some kind of computer error or someone else is connected to my line? I am struggling with my bills I am on basic pension just over £140 per week I have nothing to live off this week because of these high phone bills and I can not contact anyone to have it checked or cancel my contract?

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Why is my bill so high?

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





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Message 3 of 3

Re: Why is my bill so high?

Hi Donnydave,


I'll have a look over the bill for you and give you a call back.


Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.



BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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