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Jack101
Aspiring Contributor
538 Views
Message 1 of 8

Why is my connection slow all of a sudden?

So for the past 4 days I've had really slow internet speeds. I normally have 250kbps download speed but for the past for days I've only been getting 30kbps? I've restarted my laptop. Done a virus scan... even tried fully resetting the modem, but still nothing. It's happening on the main computer in my house too so it's not just my laptop. However last month I did download LOADS infact maybe the most I've ever downloaded... Could they of capped me? When do they stop it?

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7 REPLIES 7
IceZaroth
Aspiring Expert
532 Views
Message 2 of 8

Re: Why is my connection slow all of a sudden?

In order to understand better and to try to help you more could you please include 2 items in your reply post:

 

1. The router information about your line details (DO NOT INCLUDE IP ADDRESSES)

 

2. Copy and Paste a speed test result from ... http://speedtester.bt.com/

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Jack101
Aspiring Contributor
526 Views
Message 3 of 8

Re: Why is my connection slow all of a sudden?

How do I check the information? Also one more thing I tried using my other router too, but it still had the same speed.

his Test comprises of Best Effort Test: -provides background information.

Download Speed
43 Kbps

0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 43 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1152 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
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Raid1968
Aspiring Expert
520 Views
Message 4 of 8

Re: Why is my connection slow all of a sudden?

Do you get slow speeds all the time or between certain periods i.e between 4PM & 12PM

 

 

Raid

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Jack101
Aspiring Contributor
516 Views
Message 5 of 8

Re: Why is my connection slow all of a sudden?

All the time pretty much.
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Jack101
Aspiring Contributor
488 Views
Message 6 of 8

Re: Why is my connection slow all of a sudden?

Can anyone help me out then?
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Distinguished Sage
479 Views
Message 7 of 8

Re: Why is my connection slow all of a sudden?

To access your home hub type in your browser search bar 192.168.1.254 then after the password page navigate to adsl by using the ato z menu then please post the full results this will help us all to get a better idea what is going on
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Jack101
Aspiring Contributor
426 Views
Message 8 of 8

Re: Why is my connection slow all of a sudden?

How do I get to the ato z menu?
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