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dan44762000
Contributor

on ‎13-09-2016 13h05

404 Views
Message 1 of 3

Why is my new SMart Hub transmitting the BTFon connection when i opted out ?

I do not want to have this enabled , I opted out of it before on the Home Hub 5 and on the Bt Fon website it says i am opted out .

 

But in options on the new Smart Hub i see it is enabled and i can also connect to it from my phone/tablet

 

When i go to the website that is linked to it i cannot log in using my normal BT log in details 

 

I want this turned off immediately ! 

 

 

Dan

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2 REPLIES 2
Devon_Dave
Distinguished Guru

on ‎13-09-2016 20h14

338 Views
Message 2 of 3

Re: Why is my new SMart Hub transmitting the BTFon connection when i opted out ?

Suggest you try the log out process again.
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Ectophile
Distinguished Guru

on ‎13-09-2016 22h27

312 Views
Message 3 of 3

Re: Why is my new SMart Hub transmitting the BTFon connection when i opted out ?

It will be turned off when BT gets around to sending the update to the Hub.  Which could be a few days, or maybe a few weeks.

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