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Beginner
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Message 1 of 8

Why is my sync rate lowest ever

When i first started on Infiniti 2 I was getting a sync about 64Mb/s and a Max attainable of aboyt 72Mb/s

 

Now 8 months into it and now my sync is 47Mb/s and Max attainable is the same.

 

Only change is my SNR ratio for downstream is 7.4 instead of the usual 5.9.

 

Brand new microfilter and modem cable installed both approved by BT for SIN498

 

Bt claimed to have resynced the line twice now and the speed only ever seems to decrease.

 

Thanks for any help in Advance

 

Robert

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Recognised Expert
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Message 2 of 8

Re: Why is my sync rate lowest ever

Please post your full Home Hub router stats
Learn how from here Broadband Top Tips

 

Full router stats are key to any speed & connection issues.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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Beginner
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Message 3 of 8

Re: Why is my sync rate lowest ever

So this is the BT whole line check

 

 

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ62061128

Firmware version:

SG4B1000B316

Firmware updated:

03-Aug-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 12 Minutes 30 Seconds

Data rate:

15.00 Mbps / 44.09 Mbps

Maximum data rate:

17474 / 73697

Noise margin:

6.4 dB / 8.1 dB

Line attenuation:

18.1 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

22 MB Uploaded / 102 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

Cyberdyne

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

Cyberdyne-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:0E:91:45

Software variant:

-

Boot loader:

7.33.1

 

and the BT wholesale 

btwholesale.JPG

 

Like I say the faceplate and the modem cable have been changed. the only thing left to change is the router itself and go back to my old hh5 type b 

 

Thanks in Advance

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Recognised Expert
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Message 4 of 8

Re: Why is my sync rate lowest ever

What is the Premise Environment at the foot of that BT table?

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Beginner
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Message 5 of 8

Re: Why is my sync rate lowest ever

btwholesale2.JPG

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Moderator
Moderator
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Message 6 of 8

Re: Why is my sync rate lowest ever

Hi @rrodgers73 and welcome.

 

Your stats confirm a connection time of just 12 minutes. Is the connection dropping or have you been resetting the hub?

 

Cheers

 

David

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Recognised Expert
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Message 7 of 8

Re: Why is my sync rate lowest ever

Are you getting those stats from the hidden test socket?

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Beginner
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Message 8 of 8

Re: Why is my sync rate lowest ever

Hi Sorry I reset the hub just before I took the stats to ensure it was not resolved.

 

And yes I am plugged into the master socket with the faceplate off.

 

Another disconnect today and now it has dropped to 40.

 

3 days in a row it has dropped now

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