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Welcome to this user forum.
Does the connection problem occur with Ethernet connected devices?
Try a factory reset of the home hub.
This has been happening to me with my HH3A for several months - i believe that the problem is a joint in the HH - I can connect wirelessly to the hub, but not any further -- ethernet connections are fine. I overcome by using the AP mode on a TP Link TL- WR702N connected over an ethernet connection so it acted as a wireless point.
I use this when abroad to receive an encripted wi fi via ethernet in the hotel room.
They cost about 15 - 20 pounds.
Several times I have reported the fault to BT and they send a "new" 3A, which will fail before too long.
Last week I renewed my broadband contract (without penalty using the price rise clause) and as part of the deal have received a new HH6.
Hope this helps
You can always use your own router, you do not have to use a home hub.
It could be wireless interference, as this is a very common problem. You can try all of the 13 wireless channels to see if there is any improvement. You need to turn smart wireless off to do that. Smart wireless only has a choice of three channels. Channel 13 is usually a good choice.