WiFi Connection Smart Hub2

[DavidSankson]

I've just upgraded to Halo2 with WiFi, it has met all my expectations generally (speeds have doubled). All my various devices have connected with the exception of 2. My Printer wouldn't connect so I changed the hub to Mode3 and that now works.

My problem is an Android6 tablet of my sons, it just refuses to to play ball, I get the message "Connected but no internet". I did everything advised on various web sites and finally did a factory reset, no change.

I spent an hour with technical support yesterday who were unable to solve the problem, and their opinion was that it was old technology and I should go back to my hub 6 with the wifi disc (the disc won't work with hub6 as it is specific for the Smarthub2), my wife's mobile which is even older than the tablet works fine.

I can see the tablet with ip address etc in the hub manager, but not connected.

I'm hoping that someone else has found this problem and has a solution, before I go out and spend money on a new tablet. I'm loath to revert back to the old hub as there are great benefits with the new one.

Living in hope.

Regards, David

[imjolly]

have you turned off smart setup as that often causes problems

have you tried turning off the 5ghz network in hub and see if tablet will then connect to 2.4ghz  and if it does then turn 5ghz back on

[DavidSankson]

Thanks for the speedy feedback.

Yes Smart setup off, and also tried the switching between 2.4 and 5ghz. No change.

[imjolly]

does the tablet 'see' the 5ghz network

are there any updates outstanding for the tablet

[DavidSankson]

Last up dates about a month ago, but unable to check now as Cannot access the internet. I could try someone who has an older hub, but unfortunately we are in lock down and unable to access someone elses house.

It was working okay on  Hub6 on Monday. I did try to go back to the old hub, but that caused more problems, but I think you are right that it's leaning towards being a tablet problem.

[DavidSankson]

Missed the comment re 5 ghz.

On the hub manager it shows it connected to 2.4 ghz.

If I turn off the 2.4 it disappears off the tablet, so doesn't see and won't connect at the 5ghz channel.