WiFi not working but speed test result is good

[CBMB]

My speed test result is 70mb/s from my Bt infinity hub when running the Bt test. However, I cannot open the App Store on my iPhone 6 or send pictures unless I turn off WiFi and use mobile data. My link to my work computer dropped part way through but this mostly works ok. Can anyone help? Thanks

[gg30340]

Make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

Some devices have a problem with the Homehub dual band having the same SSid (name). You should try splitting them.

See links


http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...


http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

[imjolly]

Which hub are using. Can you post stats

[Anonymous]

Another possibility if you're using a smarthub is to turn Authoritative DHCP off (Advanced>My Network >IPv4 configuration).

Maybe its just my hub or devices but I've found that Authoritative DHCP can cause contention between the hub and the device