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Aspiring Contributor
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Message 351 of 1,144

Re: Wifi Calling

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Updated my phone to 11.3 beta 5. I have the Wi-fi calling switch now, but there is definitely no service for me. I don’t get anything about Wi-fi calling in the BT mobile app either 😞
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Recognised Expert
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Message 352 of 1,144

Re: Wifi Calling

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@hopeandgraham

log into your BT mobile account and see if your iphone shows in the device list... you may just have to wait a day or so for the  OTA and IMS updates to get to your sim

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Aspiring Contributor
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Message 353 of 1,144

Re: Wifi Calling

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If you are referring to the ‘Phone and Sim’ section then the heading ‘phone’ is completely blank with IMEA number etc underneath. My phone was bought unlocked and separately so I don’t know if that makes a difference?
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Message 354 of 1,144

Re: Wifi Calling

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I had a simillar issue, you can try putting your sim in another handset if you have one. Then place the sim back in your handse restart the handset turn off imessage and send a text ( dont forget to put imessage back on after). I dont know if that was just luck but it worked for me 

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Aspiring Contributor
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Message 355 of 1,144

Re: Wifi Calling

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Ok, I tried swapping the sims out. Wi-fi calling and 4g calling now appears in the by mobile app but I definitely don’t have the service just yet.
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Message 356 of 1,144

Re: Wifi Calling

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In the app does it say no next to Wi-fi calling ? If so your sim won’t have received the OTA and IMS updates yet and it will happen shortly.
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Message 357 of 1,144

Re: Wifi Calling

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They’re showing on the app for me with two yes’s but isnt working yet. My partners is working but isn’t showing in her app.. It’ll work itself out soon enough.
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Aspiring Contributor
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Message 358 of 1,144

Re: Wifi Calling

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It says yes for both 😕
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Message 359 of 1,144

Re: Wifi Calling

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If it’s showing as yes then the updates should be on the sim.

In settings -mobile data - data options ensure 4g is switched on. Disable Wi-fi calling in phone settings , restart the handset and re-enable Wi-fi calling.

If it still doesn’t work post which iPhone model you are trying to use.

The app sometimes just needs a refresh to show the changes.
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Aspiring Contributor
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Message 360 of 1,144

Re: Wifi Calling

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Hmm... I tried the restart etc. I had a text from BT saying the sim was ready, but still no wifi calling.

I’m on the iPhone X btw
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