If you are an ex manager for BT, you should know how it works. First make a complaint to customer services, then if unresolved to the chairman’s office. Where it will be forwarded to executive level complaints, normally within hours. And normally if they can’t help you they may offer you a deadlock letter and allow you to leave whilst in contract.
I cant comment on if their employee missold or got confused with SmartTalk which is classed as a Wi-fi call,but either way if you are not happy with the service and I assume paying the full amount as you don’t have broadband I would be emailing them today and moving to another network.
In regards to being a trialist, you need to fill in the profiles on the type of equipement you use in your home. When a trial comes up you maybe invited based on that information.
You will need to give feedback when requested, and agree to a NDA
Glad you found the link. Whilst joining the consumer trials you are not guaranteed to be invited to join each trial. But providing you fill in the profiles on the equipment you have you’ll have a good chance.
In regards to the coverage maps, they are used as a guide it does say this under the map in small print. Doesn’t help now but all networks do the same. Best way to check coverage is get a friend round on a different network and see how their coverage looks.
Well the speeds on FFTC shouldnt be the same, make sure you have done all the trouble shooting with internal wires. The consumer trials team dont resolve issues unless it has an impact on your trial so they wont be able to help resolve the speed issue.
Just out of curiosity, what speed do you get now? Have you check your bRAS profile on the BT Speedtest website?