I am unable to connect to any Wi-fi hotspots. I am a BT broadband customer. I tried using my user name and password which gets me into my BT account successfully but this does not allow me to connect. I have tried using my e-mail address also as username, again with success. Any help would be gratefully appreciated.
can you try and connect to the BTWIFI network from your own hub using BTID and password
Thanks for your answer. I am not aware of opting in /out. Where would I find and update this status?
check hub manager advanced settings then technical log information and look to see if BTWIFI activated
you can also check with phone to see if BTWIFI connection showing alongside home network
Checked in the Technical Log and WiFi is activated
you are opted in normally by default
you should try and connect to BTWIFI if android phone or BTWIFI-X if iphone