Wifi connection drops but LAN connection is fine

[ticklos]

A strange one.

I have both WiFi and LAN connections to my HH3 for different computers

The LAN connection is always fine - good speed, no drop-outs, etc

The WiFi connection however is a nightmare.  It works for a few hours and then the computer drops the internet connection.

It is not the WiFi connection to the HH3 as I can still get to the HH3 web page but any internet address gets a "DNS not found" error.

In this state, the LAN connection still works fine.  I can browse the Internet fine just not from a WiFi connection.

The only solution is to reset the HH3 fully (a disconnect/reconnect of the internet connection doesn't help)

Any ideas?

Chris

[Rottie]

---

@ticklos wrote:

A strange one.

I have both WiFi and LAN connections to my HH3 for different computers

The LAN connection is always fine - good speed, no drop-outs, etc

The WiFi connection however is a nightmare.  It works for a few hours and then the computer drops the internet connection.

It is not the WiFi connection to the HH3 as I can still get to the HH3 web page but any internet address gets a "DNS not found" error.

In this state, the LAN connection still works fine.  I can browse the Internet fine just not from a WiFi connection.

The only solution is to reset the HH3 fully (a disconnect/reconnect of the internet connection doesn't help)

Any ideas?

Chris

---

Hi there,

It sounds like you need to change the wireless channel on your HH3.

If you're on Windows then you're going to need inssider 2 or if you're using a Mac, then you'll need to download istumbler

Download whichever one of those is appropriate to your OS and do a scan for wireless networks close to you and you will be able to see which networks are operating on which channels and change to a less congested channel, if need be 🙂

I hope this info helps 😄

[pippincp]

I would also check for driver updates, do not trust Microsoft update to give you the most recent ones!

[danielshaw007]

I have same problem with my HH2. Wifi will die whilst streaming bbc iplayer I have to restart the hub to get it working again. I believe loads of people have this problem with the wifi, Im thinking about scrapping the bt hub for a 3rd party router.

[ticklos]

Thanks all for the suggestions.

I did the SSID check and noticed something strange.  

I had BT FON enabled which was broadcasting (as BT FON and BT OpenZone) on channel 11

My private connection was on channel 6

Channel 11 was also being used by a neighbour - but I always connected to the private connection so that shouldn't have mattered.

I have now disabled BT FON so I will just have the one SSID connection.  In the HH3 advertising blurb, it makes a big deal about searching for free channels so you don't get interference!  

Chris