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Nawach
Newbie
1,179 Views
Message 1 of 8

Wifi micro cuts

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Hello everyone,

 

I've been confronted to Wifi (micro) cuts for a month or so, with the connection to my BT hub going on and off constantly (sometimes it can be every 2 hours, every half hour or every 2 minutes, depending on the day and time).

 

This is the first time that the situation has got this bad in the 3 years I've been using a Wifi connection.

 

This morning, I installed a Wifi channels scanner which confirmed what I thought: my private hub has become also a "BTopenzone" relay, an option which is now apparently "by default" for every BT Broadband customers, unless you opt-out.

 

I'm trying to determine if the fact of being a "relay" could cause my current problem with my private Wifi connection.

 

Thanks in advance for your replies.

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7 REPLIES 7
Distinguished Sage
1,178 Views
Message 2 of 8

Re: Wifi micro cuts

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it should cause no problems at all if your hub is going on and off it is more likely a faulty hub
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Nawach
Newbie
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Message 3 of 8

Re: Wifi micro cuts

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Hello John,

 

Thanks for your reply.

 

The hub does not go on and off itself. However, the wifi connection is.

I have a couple of other PCs connected to it via USB and Ethernet, and the internet connection is faultless as far as they are concerned.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Wifi micro cuts

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Which home hub do you have?

 

 

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Nawach
Newbie
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Message 5 of 8

Re: Wifi micro cuts

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1.5, I believe...

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verkosh
Aspiring Contributor
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Message 6 of 8

Re: Wifi micro cuts

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A 1.5 is really old it may be best to try and get a new hub from BT I think they are around £49 as your a bt customer but if you ring the sales team you may be able to get a free one and cheaper broadband if you agree to a new contract
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Nawach
Newbie
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Message 7 of 8

Re: Wifi micro cuts

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Problem solved by changing the Wifi channel, via the BT Desktop Help app. It's been 2 weeks and everything's good.

Distinguished Sage
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Message 8 of 8

Re: Wifi micro cuts

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glad all is working ok now
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