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lekkyb
Beginner
383 Views
Message 1 of 4

Will I ever be able to become a BT customer?

New phone line and broadband ordered inDecember. Engineer now has not turned up 3 times (3 missed days of work), frustrating phone calls to people who do not seem to understand what I am saying. Being lied to 'oh yes madam I have spoken to the engineer and he is 45 minutes away'.

 

Can anyone suggest a number that I can call to contact someone in this country who will take me seriously and actually do something to fix the problem rather than fob me off?

 

 

Thanks

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
382 Views
Message 2 of 4

Re: Will I ever be able to become a BT customer?

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

 

StuartH
Moderator
Moderator
376 Views
Message 3 of 4

Re: Will I ever be able to become a BT customer?

Hi Lekkyb

 

I can have this investigated for you.

 

Send me an email using the contact the mods link in the about me section of my profile.

 

Thanks

 

Stuart

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lekkyb
Beginner
374 Views
Message 4 of 4

Re: Will I ever be able to become a BT customer?

Thanks I have sent you a message

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