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Message 1 of 5

Will it improve?

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Morning all, hope you are safe and sounds at the moment.

We we're connceted to our fibre package on the 20th this month by Openreach. We were quoted as having a minimum 25 mbs connection, which would be spot on for what we use. I know that it has only been a week since our connection and that the line might not have settled yet, however we are currently, both on one wired and one wireless connection, only recieveing a 6.5 mbs download speed.

After doing multiple speed tests it says we have a steady 50mbs download speed yet no download that I have tested has gone above 6 mbs. Can I expect it to improve to our minimum in the next few days?

Below are our router spec and a download test.

 

Hub.jpg

 

Speed Test.jpg

 

Any help wouldbe appreciated! Thanks in advance!

 

Tim

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Message 2 of 5

Re: Will it improve?

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@timcooper111 

Are you confusing MegaBYTES/S with MegaBITS/S

6.5 MegaBYTES/S = 52 MegaBITS/S which is quite close to the 51 MegaBITS/S that the BT Speed test is returning?

Check the site you are downloading from, and see what it says, as its probably saying MB/S, notice the capital "B" meaning Bytes.

Capture.JPG

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Message 3 of 5

Re: Will it improve?

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The Data Rate from the hub stats says 1000Mbps / 1000Mbps, so is this FTTP? If so, is the minimum quote of "minimum 25 mbs connection" very low?

Or am I getting confused?

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Message 4 of 5

Re: Will it improve?

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Believe I was getting confused between the two! Thank you for the explanation!

Have a nice day !

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Message 5 of 5

Re: Will it improve?

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@Paul608085 wrote:

The Data Rate from the hub stats says 1000Mbps / 1000Mbps, so is this FTTP? If so, is the minimum quote of "minimum 25 mbs connection" very low?

Or am I getting confused?


@Paul608085 

That would be the Ethernet connection speed between the modem and the home hub, and does not reflect the actual package that the customer has ordered.

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