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pippincp
Sage
238 Views
Message 11 of 14

Re: Will my speed get better?

Saturday afternoon?

0 Ratings
Mr_Cooke13
Aspiring Contributor
223 Views
Message 12 of 14

Re: Will my speed get better?

So they say?! Between 1-6 on Saturday.

 

I hope they're not lying again!

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Mr_Cooke13
Aspiring Contributor
185 Views
Message 13 of 14

Re: Will my speed get better?

Surprise surprise no engineer surfaced. According to "level 2 technical support" the engineer did external work and didn't require access to my house and the fault was fixed. I did a speed test and low and behold no change at all.

Apparently they've sent the information to the local exchange for investigation, but I doubt that's happened either.

Does anyone know if I have a cooling off period in a new contract as I'd quiet like to cancel and go with Virgin Media whom I've never had a problem.

Adam
0 Ratings
DavidM
Moderator
Moderator
179 Views
Message 14 of 14

Re: Will my speed get better?

Hi Mr_Cooke13,

Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 

Cheers

David

0 Ratings