cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
StuartAshton
Beginner
884 Views
Message 1 of 10

Windows 7 Backup Reboots BT Router

Every time I run Windows 7 backup from my laptop over wireless to my NAS, the BT router reboots itself and the backup fails as it can no longer connect to the NAS.

 

Please advise.

 

Regards,

Stuart

0 Ratings
9 REPLIES 9
Geoff93
Recognised Expert
867 Views
Message 2 of 10

Re: Windows 7 Backup Reboots BT Router

Couple of questions to help get an answer:-

Does it work over a wired connection?

What version of the Home Hub are you using?

0 Ratings
StuartAshton
Beginner
863 Views
Message 3 of 10

Re: Windows 7 Backup Reboots BT Router

Thanks, it's the old white one V1.5 with firmware 6.2.6H.  I haven't tried a wired backup yet.  I'll try this shortly.

0 Ratings
StuartAshton
Beginner
828 Views
Message 4 of 10

Re: Windows 7 Backup Reboots BT Router

Ok the backup has worked with wired ethernet.  Reboots the router every time though backing up wireless.

0 Ratings
Geoff93
Recognised Expert
825 Views
Message 5 of 10

Re: Windows 7 Backup Reboots BT Router

Does it fail at the start or part way through?

If part way through is it at a similar place / point in time?
0 Ratings
StuartAshton
Beginner
819 Views
Message 6 of 10

Re: Windows 7 Backup Reboots BT Router

Hi, yes it fails at about the same point as far as I can tell - about 60% complete while doing the system image.

0 Ratings
Geoff93
Recognised Expert
801 Views
Message 7 of 10

Re: Windows 7 Backup Reboots BT Router

I have see issues where the HH2 have a problem with transferring large files over wireless connections but not seen anything about the 1.5 but that doesn't mean there isn't an issue.

don't know if this will help
http://community.bt.com/t5/BB-in-Home/Hub-drops-wireless-connections-when-transferring-large-files/m...
StuartAshton
Beginner
791 Views
Message 8 of 10

Re: Windows 7 Backup Reboots BT Router

Thank you, I'll take a look.  At least now I know I can backup using ethernet. This is not too much of a problem. 🙂

0 Ratings
Loxx
Contributor
774 Views
Message 9 of 10

Re: Windows 7 Backup Reboots BT Router

Hi Stuart

 

not sure if it will help but Windows 7 Service Pack 1 is due for release on microsoft.com on tuesday next week as a free download, worth a shot 😄

0 Ratings
StuartAshton
Beginner
759 Views
Message 10 of 10

Re: Windows 7 Backup Reboots BT Router

Great Loxx didn't didn't know that.  I'll definitly give it a go.

0 Ratings