Recently upgraded to Hub 2.0 with hub phone. Since the upgrade, usually when watching video, the hub drops the connection. Sometimes I can reconnect from the pc by disconnecting and then reconnecting, but mostly I have to reset the hub. This never happened on Hub 1.0 (which was on Option 1) but has always happened on Hub 2.0 (on Option 3).
I am running Windows 7 on a new laptop with IEEE 802.11n. The signal strength is 'good'.
Anything I can check out?
I've had the same problem for months - BT's response was it couldn't possibly be their equipment, it must be that ALL of my 4 wireless-n WiFi Alliance CERTIFIED devices must be faulty, or the channel (despite InSSIDer saying nothing else was using channel 4). The last suggestion was to turn off wireless-n...
Eventually got them to replace the Type A hub with a Type B and surprise surprise I've not had the disconnect since.
I would suggest that you check to see if you get the same problem with a wired connection, It could be interference on the wireless, by using a different hub at default they could be on different wireless channels.
Download inSSIDer this will show you a graph of other wireless routers in your area and what channels they are using
Thanks for the tips. According to inSSIDer there are two other wireless access points using the same channels (9 to 13) on 802.11n; BTFON and BTOpenzone. These are presumably neighbours' devices. The signal strength shows that from time to time all three wireless signals are running at -70dBm. My hub is usually running at -60dBm, but dips for a few seconds every minute or so. This presumably will cause interference if I'm streaming a video and cause a loss of signal and a reset?
Question is therefore how can I boost the signal from the hub and/or change to a different channel setting?
They are both coming from your hub and shouldn't cause you a problem. You can opt out of btfon and there are posts on the forum which explain just use search
If you want to change the wireles channel on a HH 2 click Here
You say that your HH is on channel 9-13, best to check the results in the table rather than the graph, I suspect the hub is on channel 11 as that is prob the centre point on the graph.
I suggest you change to a lot lower channel. maybe CH 1, although it can be a case of changing channels, trying it, if not change it again.