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dougcoull
Contributor
3,052 Views
Message 1 of 14

Wireless Wifi Power Socket Problem

Looking for some help as I can't get my Wireless (Silver Crest) Wifi Mains sockets to connect to the Hub 6.

All worked until I upgraded from Hub 5.

I've split the wifi channels - didn't help. Changed the Mode and tried 1,2, and 3 - didn't help. Now reset to initial config.

I'm not the most technical with Hubs so please bear with me if I'm being a bit dumb.

One thing I've taken from the Event Log - "A device <AC:CF:23:2B:94:60> failed to connect to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G]) because it provided incorrect login information.

Now this shows when the Wifi socket is plugged in, and no longer shows when it's unplugged, so wondering if this shows the problem?

But as the unit is a dumb device with no ability to change login details I'm stuck.

Any help appreciated.

TIA.


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13 REPLIES 13
john46
Distinguished Sage
3,037 Views
Message 2 of 14

Re: Wireless Wifi Power Socket Problem

have you reset the wireless code on the devices since changing hubs
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peter-d-w
Aspiring Contributor
3,024 Views
Message 3 of 14

Re: Wireless Wifi Power Socket Problem


@dougcoull wrote:

Looking for some help as I can't get my Wireless (Silver Crest) Wifi Mains sockets to connect to the Hub 6.

All worked until I upgraded from Hub 5.

I've split the wifi channels - didn't help. Changed the Mode and tried 1,2, and 3 - didn't help. Now reset to initial config.

I'm not the most technical with Hubs so please bear with me if I'm being a bit dumb.

One thing I've taken from the Event Log - "A device <AC:CF:23:2B:94:60> failed to connect to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G]) because it provided incorrect login information.

Now this shows when the Wifi socket is plugged in, and no longer shows when it's unplugged, so wondering if this shows the problem?

But as the unit is a dumb device with no ability to change login details I'm stuck.

Any help appreciated.

TIA.



There should be a way to change the login details. Google for the setup manual of the wifi plug if you have lost it. Some of the Silvercrest plugs have a phone app to control them.

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dougcoull
Contributor
3,014 Views
Message 4 of 14

Re: Wireless Wifi Power Socket Problem

Thanks for the response.

There is no means to reset any codes I'm afraid - I have reset the plug as per instructions in the user manual on numerous occasions but it hasn't helped.

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dougcoull
Contributor
3,013 Views
Message 5 of 14

Re: Wireless Wifi Power Socket Problem

Thanks for the response.

I have the manual and no way to change any login details.

There is only one button on the device and it's hold for 10 seconds to reset, or 5 seconds to activate it.

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peter-d-w
Aspiring Contributor
3,000 Views
Message 6 of 14

Re: Wireless Wifi Power Socket Problem

Have you tried using WPS?

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dougcoull
Contributor
2,987 Views
Message 7 of 14

Re: Wireless Wifi Power Socket Problem

The unit doesn't support WPS I'm afraid.

I did try it out of desperation but to no avail.

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peter-d-w
Aspiring Contributor
2,981 Views
Message 8 of 14

Re: Wireless Wifi Power Socket Problem

What does it say in the manual about connecting?  If is a wifi extender there was to be a way of setting it up with a password.

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dougcoull
Contributor
2,976 Views
Message 9 of 14

Re: Wireless Wifi Power Socket Problem

It is NOT an extender.

I've explained the instructions earlier.

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valleysboy16
Contributor
2,973 Views
Message 10 of 14

Re: Wireless Wifi Power Socket Problem


@dougcoull wrote:

It is NOT an extender.

I've explained the instructions earlier.


This type of socket normally has to be set up via a smartphone app, and logon details are entered via the app.

 

But given the other threads on here regarding difficulties connecting various bits of kit (gramafone, chromecast audio, etc.) to a smarthub, this may not get you very far....

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