Its a panasonic KX-TG8564 - its less than a year old. The base station is plugged into a socket via a filter (not sure if its a microfilter - how do you tell?)
All my computers are wireless apart from one which now doesn't work. My tv is however wired in via an ethernet cable - I just tested a youtube video while making a call and it briefly stopped and then restarted again. The same pause also disconnected my citrix remote office application on my computer.
The thing is that it was all working fine until BT upgraded the infinity package. It may of course be coincidence.
If you are using a filter, then your Infinity has not been wired up correctly. Try plugging the phone base station into the bottom socket of the Infinity NTE, no filter needed there.
The fact that its affecting Ethernet connnections as well, would point to an incorrectly wired installation, where there are extensions sockets incorrectly connected before the master socket.
I've plugged the master phone directly into bottom openreach socket (ie the socket which connects directly to the openreach box.) I assume that's what you mean? Still makes no difference. There are no other phones plugged into the phone line - that's the only one.
Oh and it may be the broadband not the wireless (although it has the same effect) as when i just tried to load this website it was giving me a broadband error but showing the wireless as still active.
Was your installation wired correctly as shown on my diagram? With the bottom section of the master socket removed, see if the extensions are wired to the back of it.
Also, with the bottom section removed, all extensions should be dead.
If that is not the case, then you have wires teed in before the master socket, and that can cause disconnections and slow Infinity speed as well.
This should have been checked during the installation of Infinity.
As far as I can tell yes. I know the wiring is complicated because everytime we have someone out to do something, they all scratch their heads.
Basically the main (first) socket comes in through the garage into the office. The socket we use for the main phone is near the front door and I'm not sure where that comes off but its defintely not the first one into the house as it confuses the engineers everytime.
We recently converted another room into an office (next door to the old one) and had the infinity socket moved but I've just checked the old socket and there is no line there any more so that was disconnected. That means that as far as I can tell, the infinity socket is the first one in the house.
We have no issues with speed and no issues with disconnections other than when the phone is used. The disconnections aren't linked to the infinity socket being moved as it happened some months later.
Any other suggestions?
Do you have an ordinary wired phone you can try, to see if that does the same thing? That will prove whether its the phone causing the problem.