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louey
Aspiring Contributor
83 Views
Message 21 of 24

Re: Wireless drops out when phone is used

Ok - I will contact BT. Will they charge me for coming out? (I'm guessing the answer to this is yes...)

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Distinguished Expert
81 Views
Message 22 of 24

Re: Wireless drops out when phone is used

Only if you caused the wiring problems
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Distinguished Sage
Distinguished Sage
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Message 23 of 24

Re: Wireless drops out when phone is used


@louey wrote:

Ok - I will contact BT. Will they charge me for coming out? (I'm guessing the answer to this is yes...)


Not if its an external fault. I suspect a corroded joint on the network somewhere.

 

Here is a guide as to whether you are likely to be charged.

 

Engineer visits – information and charges

 

If you get nowhere with this fault, then one of the moderators may be able to help.

 

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louey
Aspiring Contributor
73 Views
Message 24 of 24

Re: Wireless drops out when phone is used

Thanks for the link. We haven't touched the phone lines so hopefully they won't charge us. 

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