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Distinguished Sage
Distinguished Sage
3,729 Views
Message 261 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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check here see if any problems at your exchange  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

is there anything in this post 
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

if you are having wifi problems you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.

 

 



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Distinguished Sage
3,724 Views
Message 262 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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are the hub lights changing colour when the disconnections happen
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ljlee
Beginner
3,662 Views
Message 263 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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broadband light goes out completely then reloads yellow flashing then blue. wireless light stays on although it too cuts out
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ljlee
Beginner
3,662 Views
Message 264 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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there was a problem at the exchange but it has been 'fixed' no problems currently reported.
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ljlee
Beginner
3,705 Views
Message 265 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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inssider3 was helpful for my laptop but i do not have wireless on my desktop as it is plugged directly into the homehub. Unfortunatly the wireless is still cutting out the the homehub goes down 😞 went down 6 times in an hour last night so streaming a film was verry annoying! thank you for your suggestion though.
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Distinguished Sage
Distinguished Sage
3,699 Views
Message 266 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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Hi ljlee, It would appear to me that you still have a fault on your line that has not been resolved and is causing your problems.

 

Perhaps a moderator will be come involved in this and see if the problem can be rectified.

 

If a moderator can help they will contact you through this post.

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Moderator
Moderator
3,694 Views
Message 267 of 276

Re: BT Home hub 2 and 3 broadband and wireless keeps dropping out then coming back up instantly

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Hi ljlee,

 

I can take a look at this for you. Please could you send me in your details using the "Contact Us" link found in the about me section of my profile.

 

Thanks

 

PaddyB

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bedders01
Newbie
3,668 Views
Message 268 of 276

Wireless problems. Home hub 3

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Hi there,

i have got BT Infinity with home hub3. I have no problems with the Infinity side of things. My problems are with the wireless connection. It keeps dropping out, sometimes around 15 times a day on all devices. I have tried changing the wireless channel but this doesnt seem to be doing any good either. 

Would using a different wireless router work or does anyone have any other ideas please?

All help would be greatfully received.

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FOnogo
Contributor
3,664 Views
Message 269 of 276

Re: Wireless problems. Home hub 3

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Do you have any problems when wired in, using a cable and not the wifi? Also are the lights changing on the hub?

 

Reason I ask is that I thought it was the wifi dropping, but I had the same problem wired in.

 

A bit of a warning - I was told to get the HH4 to fix problems, that it would be a lot better. Sorry but it didn't fix the issues and it either costs £100+ or you get put into a new contract (often with different call package). To me that's a lot to spend if it doesn't fix the problem so if you do decide to try a HH4 try getting some sort of guarantee that you'll get a refund/not be held to term if it doesn't solve the problem.

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bedders01
Newbie
3,659 Views
Message 270 of 276

Re: Wireless problems. Home hub 3

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No problems when wired in mate

 

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