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MandiMoon
Contributor
1,650 Views
Message 51 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

 


@CraigS wrote:

Hi MandiMoon,

 

I have had a look through our email queue but cant see anything there from you.

 

Could I trouble you to send again please?

 

Ta

 

Craig


I have re-sent to forum.moderation.team@bt.com FAO Craig

 

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MandiMoon
Contributor
1,595 Views
Message 52 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

Just had a phone call from a very knowlegable Bt chappy 🙂

He is sending me a Home Hub 3 to try WOOHOOO

Dont all call him at once lol

I will post my opinion once it has arrived and had a chance to settle 🙂

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planetf1
Expert
1,591 Views
Message 53 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

Great news! I got the same result a week ago and have to say the HH3 is so much better ie wireless actually works.

 

Seemed pretty rock solid until rebooting twice in last 24 hours. Not sure why... so something to follow up there, but definately a huge leap forward and hopefully as a new device any initial glitches can be quickly addressed (I have a seperate thread about updates)

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MandiMoon
Contributor
1,572 Views
Message 54 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

 


@planetf1 wrote:

Great news! I got the same result a week ago and have to say the HH3 is so much better ie wireless actually works.

 

Seemed pretty rock solid until rebooting twice in last 24 hours. Not sure why... so something to follow up there, but definately a huge leap forward and hopefully as a new device any initial glitches can be quickly addressed (I have a seperate thread about updates)


 

HOOORAH !!!

Hmm... my old router used to reboot itself when it got overloaded with errors.... i wonder if its doing the same

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Paigntonian
Aspiring Expert
1,562 Views
Message 55 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

I have a HH3 in the post to me now because of the hub2 problems.

 

What a fight I had to get though... I was told alsorts of amazing stories from all manner of departments!

 

How did you peeps manage to get one?

------Marc------
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planetf1
Expert
1,547 Views
Message 56 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

How I got one, well I guess I tried to do as much PD as possible myself - fortunately I have sufficient skills in that area.

 

I had already done experiments with

 - different channels, security settings, g vs n etc

 - trying multiple clients, and multiple routers (different models/brands)

 - trying to clearly document observations

 

Armed with this information I explored the problem a little on twitter, though mostly on the bt forums, and one of the mods asked me to send more info, try a few things -- which I did. A few days later I had a call from tech support who confirmed they'd gone through all the info I'd provided and that trying a HH3 was the best option.

 

All very logical, helpful etc -- obviously understanding the topic helps, but any time yo uhave an issue like this I'd suggest

 - keep accurate observations about what you see

 - try out any suggestions you get given - but again document how this changes behaviour

 - keep chasing the problem report every few days using  variety of different methods/channels

 - be polite but firm. Be clear about what you expect, and what the impact of not getting it is

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Paigntonian
Aspiring Expert
1,539 Views
Message 57 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

Planetf1 I did all of that, over and over again...

I guess I just ended up with the wrong employee!

 

Still I got there in the end, just like you.

 

Hopefully the end to both of our problems! Smiley Wink

------Marc------
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MandiMoon
Contributor
1,462 Views
Message 58 of 59

Re: Wireless keeps dropping out even with a brand new home hub !!

sigh................ 10 days later still no HH3............. and no idea who to contact about it !!

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Moderator
Moderator
333 Views
Message 59 of 59
Moved:

Re: Wireless keeps dropping out even with a brand new home hub !!

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