I 'm some distance from the exchange, and don't expect too much from my connection, but I can't help thinking that my house wiring contributes to the low speed. The line from the pole to the house was replaced a few years ago, but from a junction box just inside the house to the old-style BT socket there is very elderly wiring. The connection is usually 1.2 Mbps, sometimes less, very occasionally 1.4 Mbps for a few days. I understand that as the voice connection is acceptable I would be expected to pay for replacing the house wiring, but that as it is BT property I'm not allowed to touch it myself.
I have now discovered that a neighbour who is wired to the same pole is getting 2 Mbps or more. The only significant difference is that his overhead line is connected straight into a modern linebox (incidentally his overhead line is twice the length of mine as it takes a dogleg).
Has anyone any advice on how to improve things without it involving a three figure bill?
Sorry didn't make myself clear. I don't have a new style linebox, just a single socket; all the wiring I'm complaining about is BT property.
I'll run the tests and post the figures later.
Sorry for the delay in providing the information requested. The BT speed test was giving the dreaded ''Internet Explorer cannot display the webpage" message instead of showing the test results. Eventually I thought of trying my laptop using the usual PC's ethernet cable, and it worked there.
Internet connection configuration
Connection time 2 days, 12:28:21
Data transmitted/received (MB) 285.42 / 2267.41
Broadband user name email@example.com
Broadband network IP address 184.108.40.206
Default gateway 220.127.116.11
Primary DNS 18.104.22.168
Secondary DNS 22.214.171.124
ADSL line status
Line state Connected
Connection time 1 day, 19:16:12
Downstream 1,760 Kbps
Upstream 448 Kbps
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 6.4 dB / 14.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 15.6 dBm / 11.9 dBm
Loss of Framing (Local) 13
Loss of Signal (Local) 1
Loss of Power (Local) 0
FEC Errors (Down/Up) 656843 / 0
CRC Errors (Down/Up) 1428 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 4852
BT Speed Test Download speed 1.2 Mbps
Your DSL Connection Rate 1.76 Mbps (DOWN-STREAM) 448 Kbps (UP-STREAM)
ID Profile for your line is 1.25 Mbps
Hi you currently have a 1.7mb connection with a perfect line i would expect approx 2.5mb could you please try the following
post the full results from http://speedtester.bt.com/
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators