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Message 1 of 2

Wits End. BT ruining business & can't cope anymore. How to get ONE representative to take ownership

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Issues since June at business site. It's a very long, very complicated story involving over 10 site visits and hours on the phone to several different people, each who promise to fix the issues but then they don't. So difficult to get through to anyone who understands as despite all the online chats and phone calls and complaints you have to run through the same story every time. I am literally at a standstill with nowhere to turn.

Does anyone know how to get through to ONE person who will take ownership of the issue until is is resolved or who to complain to to escalate (NOT BT)? This is seriously making me ill and my business is going to go under. 

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Message 2 of 2

Re: Wits End. BT ruining business & can't cope anymore. How to get ONE representative to take ow

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@ruiningmybusiness 

This is the BT Retail Customer Forum and cannot help with business customers.

Please post on the BT Business forum.

https://business.forums.bt.com/

Thanks

 

 

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