Hello, I have just moved house ( 2 weeks ago) I use to get BT infinity so I was expecting a big drop but nothing like this. When I orderd my new BT package I was told to estimate speed of 12mb.
My internet cuts out regularly - 5 to 10 times aday and most of the time when I get incoming and out going calls.
-I was getting 11.1mb the first two days I moved in.
- Currently plugged into test socket and did the 17070 and 2 and getting some static sound but did this with a wireless phone standing next to the receiver.
-Just got brand new ADSL filters from BT.
Any help would be fantastic due to this is damaging my work with clients - Thank you!
If your broadband is dropping connection when you receive or make a call or both then you need to report a phone fault not broadband to 151 as this is probably a high resistence fault. Once fixed your broadband will improve
you need to remember residential connections should not be used for business purposes although many use for checking work email and casual use for business
Already talked to BT about BT business two years ago and was told I did not need to "upgrade"
I have contacted a BT enginer who is coming out next week.
Thank you john46 -
|Connection time:||0 day, 08:58:48|
|Modulation:||G.992.5 Annex A|
|Noise margin (Down/Up):||4.4 dB / 5.2 dB|
|Line attenuation (Down/Up):||22.0 dB / 8.4 dB|
|Output power (Down/Up):||0.0 dBm / 10.1 dBm|
|FEC Events (Down/Up):||48014 / 10044|
|CRC Events (Down/Up):||0 / 35|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|Loss of Link (Remote):||0|
|HEC Errors (Down/Up):||0 / 66|
|Error Seconds (Local/Remote):||0 / 27|
if you don't need to 'upgrade' then you have to accept the delays with a residential service which may cause problems when using for business and there is no compensation for any loss of business
I am useing a wireless connection again, I saw no visible increase when using an ethernet cable. It would also mean that I would have to use the computer in the hall way and not in my upstairs office.
you really need to try the test socket again as with your attenuation I would expect a conenction speed of about 19/19.5mb on a good line with no noise so there is something killing your conenction. when you conenct to test socket are all your oter sockets 'dead'?