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Beginner
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Message 11 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Ok, I shall setup another computer next to the front door. I only have one working socket, I have another in the living room which is not working for reasons unknown.

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Message 12 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

could that socket have a wire loose and cause a problem as there is certainly something killing your broadband



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Message 13 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Ok, I have setup another computer next to the socket connected via cable, no improvement.

 

I also took of the full cover to show the wires. as you can see in the image two wires are not conntected to anything - is this normal?

 

https://www.dropbox.com/s/7xyfl5jxq1seoyi/2014-05-22%2013.53.07.jpg

https://www.dropbox.com/s/c1mhg9gdfkrlcpa/2014-05-22%2013.54.31.jpg

 


Going to do the living room socket now which is not working and have a look.

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Message 14 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

the second pic shows socket but only wire connected appears to bellwire to terminal 3 which needs to be disconnected.  the socket needs connections to terminal 2&5 to work



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Beginner
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Message 15 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Ok here is the living room socket which is not working, when a phone is plugged in you hear nothing.

 

Once again the two wires are not connected.

 

https://www.dropbox.com/s/qmjv9ha2hqb9eck/2014-05-22%2014.07.14.jpg

 

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Message 16 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

is that a master socket in your last pic with what looks like white and orange conencted to terminals A&B?



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Message 17 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Hello imjolly.

I am not fully understanding. So I got the Green, black which are not connected and white and orange which are in A and B.

Here are some better images from the working master socket next to the front door.
https://www.dropbox.com/s/r3mzn28clb37cbt/2014-05-22%2014.13.54.jpg
https://www.dropbox.com/s/hgekrz0owplqo6l/2014-05-22%2014.14.20.jpg

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Beginner
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Message 18 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

I have two master sockets, one working next to the front door and one that is not working in the living room.

Yes white and orange conencted to terminals A&B
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Message 19 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

which socket is the master socket where the BT wires come in from outside?  that is normally the socket where the 2 incoming wires are conencted to terminals A&B



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Message 20 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

you should only have 1 master socket



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