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Distinguished Sage
Distinguished Sage
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Message 31 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

after all that it appears to have nothing to do with whatever is killing your broadband connection.  if you are in the test socket can you repost your router stats please

 

do you have sky connected?  with a filter?



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Beginner
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Message 32 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Well after all that I did a "fantastic" drawing to show the layout of the cables on the out side of the building: https://www.dropbox.com/s/sgxi5weg8u3rugl/house.jpg

 

The only thing plugged into the test socket is the homehub with a filter, no sky, no phone ect.

 

 

 

Connection information
Line state:Connected
Connection time:0 day, 00:46:58
Downstream:3,070 Kbps
Upstream:575 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):2.8 dB / 3.1 dB
Line attenuation (Down/Up):22.0 dB / 8.7 dB
Output power (Down/Up):0.0 dBm / 10.1 dBm
FEC Events (Down/Up):7339 / 5378
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):0 / 0

 

 

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Distinguished Sage
Distinguished Sage
196 Views
Message 33 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

drawing looks really good corming that it was 2 lines

 

your stats look really bad and as you are now in test socket there is little more you can do so the mods will post a contact us link and will help you get it sorted 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Beginner
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Message 34 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Ok big thank you, so I am just waiting for them now?

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Distinguished Sage
Distinguished Sage
185 Views
Message 35 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

yes   mods will post to let you know you can access the 'contact us' link   without the invitation you cannot see the link



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Beginner
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Message 36 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Thank you 🙂
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Distinguished Sage
Distinguished Sage
181 Views
Message 37 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

please update when you can would like to see the solution/outcomeSmiley Wink



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Moderator
Moderator
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Message 38 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Hi Alistair91,

 

I'm sorry about the problems with your broadband. You'll be able to see the contact the mods link in my forum profile to send us over your details. You can find the link by clicking on my username.

Thanks

Neil

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Beginner
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Message 39 of 39

Re: Work from home and just moved house, really slow internet and cutting out.

Sure thing.
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