Posted this onto the the Blizzard Tech support forums earlier today, still waiting for a response!
I have had a strange problem for quite a while now which has been really frustrating. having researched as much as I can (exhausted my knowledge, which is limited) I'm at a loss as to the solution!
In game my latency readings, most of the time, are between 25-35 for home and world, yet when I enter raids I'm getting severe input lag and slowdown. I have cleaned the cache, interface & WTF folders, yet this persists. Also upon lowering the game settings from high (reccomended) to good, fair & even low has no impact!
I have also noticed a certain addon (Quartz) that gives a tolerance according to my connection, so casts can be smooth, is showing a tolerance of 200+ sometimes 300-400ms. Yet according to the game I'm sitting pretty with 25ms.
Any help would be really appreciated, thank you in advance.
I have followed most, if not all, of the fault finding processes to try and eleviate myself of this annoying persistent problem. This post here, is more of a pre-emptive strike, as the typical theme is "contact your ISP!
I have run trace routes to the Blizzard servers and also a pathping, So I have this information, if required.
Any help would be welcomed with open arms.
Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home or http://bthub.home
Please miss out any data you don't want to post
The data from lines 1 to 12 is sufficient. There is nothing there which would be considered a security issue or private that can not be posted on a public forum.
1. Product name: BT Home Hub 2. Serial number: +068343+NQ43240944 3. Firmware version: Software version 220.127.116.11.83.8.204 (Type A) Last updated 21/01/15 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 06:11:07 6. Data rate: 916 / 15642 7. Maximum data rate: 1121 / 15726 8. Noise margin: 6.3 / 6.1 9. Line attenuation: 13.9 / 33.7 10. Signal attenuation: 13.9 / 31.9 11. Data sent/received: 28.4 MB / 230.8 MB 12. Broadband username: firstname.lastname@example.org
I live in a rural area and suppose I'm quite fortunate to have infinity, yet prior to Christmas I was on 2mb broadband and played WoW flawlessly up unti about September, I believe this is when the problem started.
In hindsight I should have corrected it then, but I chose to take a break from gaming instead.
We'll get there 😉 I'm connected to Hurley, in North warwickshire.
You may be impacted by the chipset in your HH5A being unable to cope with the G.INP on your Huawei cabinet. If you had a device with a Broadcom chipset you would probably be getting the benefit of low latency but unfortunately your HH5A will default to Interleaved.