cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Adzviper
Beginner
438 Views
Message 1 of 8

World of Warcraft

Good evening,

 

I have spotted an issue regarding connecting to WoW currently there is a 1600+ post in the WoW forum but currently Actiblizzard are just waving the blame finger back at ISP's. So here i am! I have noticed however that there appears to be an issue with the BT line or how it deals with the actiblizzard servers:

 


Tracing route to 213-248-127-130.customer.teliacarrier.com [213.248.127.130]
over a maximum of 30 hops:
0 PC [192.168.1.7]
1 BTHomeHub.home [192.168.1.254]
2 217.32.147.7
3 217.32.147.46
4 213.120.156.82
5 217.41.168.237
6 217.41.168.109
7 109.159.249.240
8 core2-te0-0-0-16.faraday.ukcore.bt.net [109.159.249.131]
9 host213-121-193-64.ukcore.bt.net [213.121.193.64]
10 core2-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.126]
11 166-49-214-149.eu.bt.net [166.49.214.149]
12 ldn-b5-link.telia.net [213.248.77.241]
13 ldn-bb2-link.telia.net [80.91.249.181]
14 prs-bb2-link.telia.net [80.91.247.240]
15 ffm-bb2-link.telia.net [213.155.132.155]
16 ffm-b10-link.telia.net [213.155.134.137]
17 * * *
Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 PC [192.168.1.7]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BTHomeHub.home [192.168.1.254]
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% 217.32.147.7
0/ 100 = 0% |
3 21ms 0/ 100 = 0% 0/ 100 = 0% 217.32.147.46
0/ 100 = 0% |
4 16ms 0/ 100 = 0% 0/ 100 = 0% 213.120.156.82
0/ 100 = 0% |
5 16ms 0/ 100 = 0% 0/ 100 = 0% 217.41.168.237
0/ 100 = 0% |
6 17ms 0/ 100 = 0% 0/ 100 = 0% 217.41.168.109
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% 109.159.249.240
0/ 100 = 0% |
8 23ms 91/ 100 = 91% 91/ 100 = 91% core2-te0-0-0-16.faraday.ukcore.bt.net [109.159.249.131]
0/ 100 = 0% |
9 21ms 0/ 100 = 0% 0/ 100 = 0% host213-121-193-64.ukcore.bt.net [213.121.193.64]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% core2-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.126]
0/ 100 = 0% |
11 22ms 0/ 100 = 0% 0/ 100 = 0% 166-49-214-149.eu.bt.net [166.49.214.149]
0/ 100 = 0% |
12 21ms 0/ 100 = 0% 0/ 100 = 0% ldn-b5-link.telia.net [213.248.77.241]
0/ 100 = 0% |
13 23ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.249.181]
0/ 100 = 0% |
14 35ms 0/ 100 = 0% 0/ 100 = 0% prs-bb2-link.telia.net [80.91.247.240]
0/ 100 = 0% |
15 38ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb2-link.telia.net [213.155.132.155]
0/ 100 = 0% |
16 36ms 0/ 100 = 0% 0/ 100 = 0% ffm-b10-link.telia.net [213.155.134.137]

Trace complete.

 

BTHome hub 3 running on a BT infinity line. My internet speed is not an issue and dosn't appear to have any impact on my normal day to day use of the internet. Is there any further information that BT can give me on this issue?

 

With thanks 

 

Adam

0 Ratings
7 REPLIES 7
Tarmanel
Aspiring Contributor
482 Views
Message 2 of 8

World of Warcraft unplayable - Pathping identifies BT servers at fault

Good evening, I raised this issue with your online help team who politely thanked me for getting in touch and terminated the session. Thanks.

 

I and many other players of the ubiquitous World of Warcraft are having constant issues with disconnections from our realm servers (for the past month or more). For example, one night I might get on and play for an hour no problem. Another, I may play an hour and this starts, other days like today, I get the problem from the get go. This problem started the minute I upgraded to the new expansion. log in, DC, log in DC login DC and so on and so on and so on until we give up - we get into the game and then somewhere, a server starts dropping packets like they are Jimmy Saville's IOU's.

 

Now, BT might say, all Blizzard's fault. Sorry, I ran pathpings and tracerts galore, and when it works I get right through to the last Blizz server, when it doesn't the only IP's returning packet loss - total loss at that - are registered to BT Servers according to the 'Whois' reports. There is no problem with my line, router, internal network or PCs, or with those of my fellow gamers.

 

We gamers have suffered this problem at least once every 18 months since the inception of the game and after a month this time, I've had enough. My contract with BT ran out some time ago, and the only reason I've stuck with the very expensive, very slow for the cost service (no plans at all to roll out ADSL2+ or FTTC here any time in the next 2-3 years) is because I used to work for BT - my patience as a customer is however being sorely tested and if I had not got that loyalty I'd have hopped over to the arch enemy at CPW. For goodness sakes folks, take care of your customers, don't do what ADT does or did in Fire and sell a pipe dream then leave your customers to rot - not all of us are price tarts and we would like some of the same loyalty shown back to us please.

0 Ratings
DeanM
Moderator-Retired
472 Views
Message 3 of 8

Re: World of Warcraft unplayable - Pathping identifies BT servers at fault

Unfortunately network problems do happen from time to time - a network without problems of any kind is pretty much unheard of. However, if you do have problems, get a post up on this forum ASAP and we'll do our best to look into it. Make sure to attach as much proof as possible that it's a BT issue (you mention that you run traceroutes and pathpings galore so these would be a good start) and if there are a lot of people having the same problem we'll get it sorted. The sooner you report problems to us the sooner we can get working on them 😉

Dean
BTCare Community Mod

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
IanC
Recognised Expert
453 Views
Message 4 of 8

Re: World of Warcraft unplayable - Pathping identifies BT servers at fault

This problem started the minute I upgraded to the new expansion.

 

Mmm...

 

Now, BT might say, all Blizzard's fault. Sorry, I ran pathpings and tracerts galore, and when it works I get right through to the last Blizz server, when it doesn't the only IP's returning packet loss - total loss at that

 

Packet loss or just no response? Can you post some examples?

 

0 Ratings
Tarmanel
Aspiring Contributor
412 Views
Message 5 of 8

Re: World of Warcraft unplayable - Pathping identifies BT servers at fault

Hi sorry - my real life gives me 120+ working weeks so I can't always come back immediately.

 

a fresh pathping from this evening - I've replaced my cat 5 cables, swapped the EOP modules round but this confirms the problem exists beyond my Hub in the big wide world out there.

 

Tracing route to 213-248-127-130.customer.teliacarrier.com [213.248.127.130]
over a maximum of 30 hops:
  0  Borisindecorner.home [xxxxxxxxxxxx] (hidden for security reasons)
  1  api.home [192.168.1.254]
  2  217.47.14.250
  3  217.47.14.145
  4  213.1.69.202
  5  217.41.169.43
  6  217.41.169.107
  7  109.159.251.73
  8  core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.251.15]
  9  core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.118]
 10  t2as2-tge1-4.uk-lon1.eu.bt.net [166.49.214.129]
 11  166-49-211-34.eu.bt.net [166.49.211.34]
 12  ldn-bb2-link.telia.net [80.91.247.93]
 13  prs-bb2-link.telia.net [80.91.247.240]
 14  ffm-bb2-link.telia.net [213.155.132.155]
 15  ffm-b10-link.telia.net [80.91.251.250]
 16     *        *        *     
Computing statistics for 375 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Borisindecorner.home [192.168.1.77]
                                0/ 100 =  0%   |
  1    4ms     0/ 100 =  0%     0/ 100 =  0%  api.home [192.168.1.254]
                                0/ 100 =  0%   |
  2   33ms     0/ 100 =  0%     0/ 100 =  0%  217.47.14.250
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%   100/ 100 =100%  217.47.14.145
                                0/ 100 =  0%   |
  4   33ms     0/ 100 =  0%     0/ 100 =  0%  213.1.69.202
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%   100/ 100 =100%  217.41.169.43
                                0/ 100 =  0%   |
  6   31ms     0/ 100 =  0%     0/ 100 =  0% 

 

From here on in I got very similar responses all the way in to the destination IP.

 

That first IP returning 100% loss comes up as follows on whois:

inetnum:        217.47.0.0 - 217.47.29.255
netname:        BT-MIDBAND
descr:          BT-MIDBAND
country:        GB
admin-c:        KJH5-RIPE
tech-c:         KJH5-RIPE
status:         ASSIGNED PA
remarks:        Please send abuse notification to abuse@bt.net
mnt-by:         BTNET-MNT
mnt-lower:      BTNET-MNT
mnt-routes:     BTNET-MNT
source:         RIPE # Filtered

person:         Ken Hayes
remarks:        *TECHNICAL CONTACT ONLY*
remarks:        *DO NOT CONTACT IN CASES OF ABUSE*
remarks:        *Please e-mail abuse notification to
remarks:        abuse@btbroadband.com*
address:        Broadband Platform Team
address:        UK
phone:          +44 1922 706028
nic-hdl:        KJH5-RIPE
mnt-by:         BTNET-MNT
source:         RIPE # Filtered

% Information related to '217.32.0.0/12AS2856'

route:          217.32.0.0/12
descr:          BT Public Internet Service
origin:         AS2856
mnt-by:         BTNET-MNT
source:         RIPE # Filtered

and the second:
inetnum:        217.41.168.0 - 217.41.176.255
netname:        BT-MIDBAND
descr:          BT-MIDBAND
country:        GB
admin-c:        KJH5-RIPE
tech-c:         KJH5-RIPE
status:         ASSIGNED PA
remarks:        Please send abuse notification to abuse@bt.net
mnt-by:         BTNET-MNT
mnt-lower:      BTNET-MNT
mnt-routes:     BTNET-MNT
source:         RIPE # Filtered

 

 

0 Ratings
IanC
Recognised Expert
396 Views
Message 6 of 8

Re: World of Warcraft unplayable - Pathping identifies BT servers at fault

0 Ratings
Tarmanel
Aspiring Contributor
369 Views
Message 7 of 8

Re: World of Warcraft unplayable - Pathping identifies BT servers at fault

Hi again, as it happens, it was not IP related - this time!

 

Blizzard has implemented in a previous version of WoW, some code which aims to stop player versus player cheating using 3rd party software or hardware speed cheats. With most modern i7 processors, they have a feature called intelligent overclocking - where when working single threaded applications, or under heavy load on all cores, they can boost the CPU core clocks, in the case of the i7 I have it can go from 3.7Ghz to over 4Ghz automatically. WoW sees this as symptomatic of cheating and disconnects the user in code every time the clock speed alters upwards temporarily.

 

The fix is to disable all C.I.A. and any other turbo boost type technologies using the motherboard bios. I did this two nights ago and have gone from a DC every 5-10 seconds to not one in 6 hours of play.

 

Apologies BT - it wasn't your fault, and on this occasion Blizzard will not even admit there is an issue, even though apparently the community has known about it for 6 months or more (I stopped playing for a while so had not heard, and when I came back I had upgraded my hardware to an affected CPU).

0 Ratings
skippyjnr
Beginner
331 Views
Message 8 of 8

World of Warcraft frequent disconnections.

Is any body else having problems with disconnections from WOW, and can anybody point me in a good direction to get my problem sorted please.

 

The whole family play warcraft and when we enter an instance or raid we disconnect, if we reconnect straight away we get back into the game but can then disconnect again at random. Today we all got disconnected when entering the same raid and so we tried re-setting the router before logging back in, this seemed to do the trick as we finished the raid with no more disconnections for an hour and a half.

 

This problem only seems to be with warcaft at the moment, but it is not ideal, I don't want to be constanly resetting the router.

 

I have tried loads of suggestions from the warcraft site like disabling addons, re installing, dns flush, deleting cache wtf and interface folders but it doesn't help.

 

Any suggestions would be gratefully accepted just please bear in mind I am not very computer savvy so keep them simple (like me 🙂 )

 

Thanks 

0 Ratings