Order number : ********
Placed on Sep 6th 2013, till today i haven't get the connection. This is my 13th complaint on the order i placed and there is no proper response from BT.
Engineer visited to the property on 18th Oct and he said it will be activated on the same day mid night, but till today it has not been activated, I have already raised an ombudsman complaint also.
Is there any highest level of escalation? frustrated, worst customer service
Call me at ********** if you can sort this problem
this is a public forum please delete you phone number. this is a customer help customer forum and your post does not go to BT
Welcome to the forum and thanks for the post. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help with this. You can find the link by clicking on my username.
Order number: ********
Waiting from Sep 6th 2013 - engineer visited to the property on 18th Oct 2013 - till today no other response from BT, connection not yet activated.
Frustrated, very poor customer service
plesae remove the order number for your security as this is a public forum
you have been offered help by a forum mod who are the only BT employees on the forum
please stop spamming the boards with the same post and accept the help offered
I would recommend taking up NeilO's offer.
Just Go into NeilO's(<<By clicking on his name) profile and Click on the bit where it says "Click here to contact the mods" under the About Me section.
Please do not PM the Mods as this will not lead to your case being tracked properly. If the BTCare Team (Mods) offer you their help and support then the BTCare Contact form will become available to you.
Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
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Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
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