In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a Home Hub 5, please display the connection speed by following the instructions on this page.
Check your connection speed for the Home Hub 5
Could you please post the results from the BT Speedtester, including the further diagnostics.
BT Wholesale Speedtester
"There is an open order on your line which is due to complete by 12-Nov-2015."
Which means that there is more work to do yet, and you are still on ADSL.
Wait until midnight on that date, and it should be fine.
are you using the test socket with a new filter to see if that helps - or shows problem outside your home and needs engineer visit