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dep2ks
Beginner
3,897 Views
Message 1 of 12

Worst online player i have ever seen

Been trying to watch on the online player only to get the lovely error message "you have reached your maximum number of concurrent streams err:VC010" even tho i do not have it streaming anywhere else. tried a reboot, different browers and still nothing this is really poor service.

0 Ratings
11 REPLIES 11
oscarolim
Beginner
3,795 Views
Message 2 of 12

Re: Worst online player i have ever seen

Same here, and asks for silverlight. What a crappy waste of piece of **bleep**. Have you heard of iplayer? Check what they use!

 

EDIT: Try using Internet explorer. That worked for me. So have to revert to a crappy browser to use a crappy player.

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westcastle
Beginner
3,688 Views
Message 3 of 12

Re: Worst online player i have ever seen

Try clearing your cookies - it worked for me

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User13
Beginner
3,642 Views
Message 4 of 12

Re: Worst online player i have ever seen

I was also getting the error message, while trying to watch BT Sports on my PC:

 

(You have reached your maximum number of concurrent streams - err: VC010)

 

I have just cleared all the cookies off my PC, and yes I am back on line watching the football...

 

You should get a bonus from BT for the Tech Help!

 

Well done - Thanks for the info.

 

 

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Red_Snow
Aspiring Expert
3,635 Views
Message 5 of 12

Re: Worst online player i have ever seen

That was the issue ..... you were trying to watch football when the better sport is on BTS2 Smiley Tongue

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Red_Snow
Aspiring Expert
3,623 Views
Message 6 of 12

Re: Worst online player i have ever seen

Now I've buggered it!! Changed from BTS2 > BTS1 > ESPN ...... guess what, VC010!!! Bit rubbish as I'm in the same browser session on same PC

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BPBPBP
Aspiring Contributor
3,590 Views
Message 7 of 12

Re: Worst online player i have ever seen

I am getting a variety of errors when trying to watch BT Sport live on line on my Windows 7 desktop.  Most common error message is 6002 AN ERROR HAS OCCURRED ERROR VC017.  This error code doesn't appear in the BT "help" section.

 

I'm also getting VC010 MAXIMUM NUMBER OF CONCURRENT STREAMS HAS BEEN EXCEEDED even when my PC is the only active computer and other devices are logged off and switched off.

 

Sometimes I get ERROR VC025 UNABLE TO PLAYBACK VIDEO.

 

I can view the non live content on my PC and I can view live streams on my iPad and an ancient laptop.  None of the BT "help" suggestions makes any difference to what I can view on my PC. 

 

The BT on line chat kept me on hold for half an hour until I became number one in the queue with one minute to go - then cut me off mith a message saying that no operators were availble to talk to me.

 

It could be some time before BT sorts this one out.

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dnos
Beginner
3,461 Views
Message 8 of 12

Re: Worst online player i have ever seen

the easiest way to stop the stream before changing chanels

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jonnyrowlands
Contributor
3,432 Views
Message 9 of 12

Re: Worst online player i have ever seen

to use just the online player or app to watch bt sport do u have to take a new 12 month contract or is that just for when using bt vision or sky?

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BPBPBP
Aspiring Contributor
2,972 Views
Message 10 of 12

Re: Worst online player i have ever seen

AT LAST - AN ACKNOWLEDGMENT FROM BT RE THE VC ERRORS.  SEE THE FOLLOWING REPLY TO MY EMAIL REQUEST FOR HELP.

 

Thanks for your e-mail.

You are right we are facing an on going issue with the video player when viewed on pc where cus get's vcxxx kind of errors however as it's a known issue BT is working hard to get it fixed as quickly as possible

Thanks
BT Vision Case Management Team

 

ALL WE NEED TO DO NOW IS WAIT AND HOPE.

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