I've just checked my address here: http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
It says I'm connected to cabinet 34 (Worthing Central) and there is no FTTC. However, I've just checked my neighbours who are attached to my property, even the same pole in the street, and it says they are on cabinet 5 with FTTC available now.
Is this possible it's just an error? Why would I be the only property connected to a different cabinet to the neighbours either side of me? I'm desperate for BT Infinity, with Sky now and I'm lucky to get 4Mb down 650Kbps upload.
Do you think I'd be able to order a new line, connected to the correct cabinet?
It is possible and happens in a few areas. The same side of the street can be connected to different cabinets.
In your case cabinet 5 would have been filled and later another cabinet (34) was installed to increase demand at a later date.
Can't see Openreach doing it for you.
Its extremely rare for a pole to be served by two different cabs. It could be a database issue like you said.
Just because it says they are on PCP 5 it doesn't necessarily mean they are on PCP 5. Or you on 34 for that matter.
I once did a FTTC Provide (used to work on the tools) and picked up a job off a PCP. Wasn't local to the area so wasn't great on street names/distances to things.
Anyway, check my E-Side cable and was the wrong number. Didn't think much of it as routing is never an exact science. Checked my D-Side as that might be right but no, same number as the E-Side. Sent down what Openreach Engineers call a remote tone to find my line but after going round the cab 3 times couldn't find it.
Anyway, give up and go to the customers house to put a tone on from their end. When I drive up to the house I notice the DP is actually UG and not overhead as it was stated in the records. After a bit of investigation turns out the customer was actually on a completely different PCP and whoever entered the routing records had completely got it wrong.
Also turns out the PCP they were connected to, didn't have a RDSLAM connected to it so that was like really kicking em while they were down poor sods.
I though I'd follow up this post as this mystery has been solved. I contacted BT Openreach (email@example.com)
and they confirmed that my cabinet is indeed no. 5 which is fibre enabled! So it must be a database issue. Further to that, I've located the cabinet and it's actually 1.1km away if I follow the roads (not straight), which is pretty bang on to the predicted speed of 22Mbps when looking at this graph: http://www.buckconsult.co.uk/fttx/graphvdsl2.png
My install date in 1st March so I will let you know what speed I end up getting once it's settled.
Did you not decide to sign up for Infinity then ?
Yes crazy story. The BT Openreach database has my cabinet listed incorrectly (cab 34, not cab 5) and whilst I confirmed with BT Openreach on the phone directly, BT Infinity sales were unable to process the order as they said it wasn't available at my property. Sky at least were able to double check and confirm the correct cab so I went with them.
That said my 12 months are nearly up and I'd like to switch to BT so I might try again!