Solved! Go to Solution.
Hi @Neb Sorry that you were unable to place your order online and are unsure of the current contract you have with us.
We will be happy to help clarify your contract for you and investigate the connection charge to see if it's correct if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Saw it. I will include a screenshot of the automatic mail I received from the system which clearly shows what the offer was. There's more than one.
I called your contact numbers but missed you. I also sent you a text message before calling.
I want you to know that I've removed the £50 charge. It has been credited to your BT account and you will see it on your next bill. We have two options available. Either I can leave it on your BT account so that it goes towards your next bill or I can arrange to have the amount sent back to your account within 5 working days after the date I send it. Which would you prefer? You can reply to my text or to me here. I'll be in the office for another 2 hours today or you can reach me on Thursday before 5.30pm.