Wrong delivery address for router

[nancyrobertson12]

My existing router needs to be swapped out as there is a changeover to fibre in process.  My new router was sent to a bizarre address that I think equates to somewhere along the dirt track road that passes the bottom of my property.  I tried to find a way to change the delivery address on mybt account but could not find any way to do this. Billing address is correct and also correct on post office database. I am presuming the router was returned as undeliverable, incomplete address. I note that there are quite a number of posts from people with similar problems relating to delivery address. I would be very grateful for help fixing the delivery address so I can arrange for another router to be sent out.

[PaddyB · Accepted solution]

Hi @nancyrobertson12,

Welcome to the Community and thank you for posting. If you send me the details I'll be able to get those address details corrected. 

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

[nancyrobertson12]

Thank you for sorting out the incorrect delivery address on your database. The new fibre router has also now been safely delivered and installed. I am most grateful for your prompt and efficient assistance in this matter. Kind Regards, Nancy.

[Rossb]

Hi PaddyB,

Could you sort the same problem out for me please?

Many thanks,

Ross

[NeilO]

Hi @Rossb welcome to the community and thanks for posting. I'll send you a private message in a moment so you can get in touch and we'll be happy to help. 

[Jesseheasman]

Hi Neil,

I have a router being delivered to my flat this week. The address is right however I am “basement floor flat” rather than the main flat listed in my delivery details. Is there a way to change this so the parcel arrives at the right address? (And any potential issues with activation)

many thanks - Jesse 

[Arkasha22]

Hello,

I am moving house and have informed BT as well as getting a new router delivered as part of an upgrade deal.

However the router is being sent to my old address and not my new address. It is currently in the past a t the moment.

Can you please send another router to my new address?