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Gordon_Peckham
Beginner

on ‎26-06-2020 20h45

732 Views
Message 1 of 2

Wrong item delivered in connection with upgrade

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How do I tell BT  that they have delivered the wrong item? The only email address I have is for BT shop: they replied that it was not their concern. BT online chat appears to be inopperative and there seems to be no message system on their website. BT advertises a postal address for a letter of complaint, but this is going to take some time. Is there any quicker way other than hanging on to the phone for hours.

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-06-2020 21h07

717 Views
Message 2 of 2

Re: Wrong item delivered in connection with upgrade

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Unfortunately at present the only method of contacting BT is phoning 150



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