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mikec223
Beginner
339 Views
Message 1 of 4

Wrong sender name

All my BT Mail messages are going out under the sender name "DHL ONLINE".

 

Further, I can't reply to any replies I get - I just get an error message saying "Send mail error, invalid address".

 

All suggestions gratefully received! 

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage
337 Views
Message 2 of 4

Re: Wrong sender name

A bit more information required.

 

Are you using webmail or a mail client, if a client which one?

Are you on the BTMail system or BTyahoo mail? If you are not sure you can check here

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mikec223
Beginner
321 Views
Message 3 of 4

Re: Wrong sender name

Thank you for taking the trouble to answer, Licquorice.

 

I eventually discovered how to change it back to me in the settings menu. Now all I need is to know how someone got in to my BT Mail system to change it in the first place!

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licquorice
Distinguished Sage
Distinguished Sage
318 Views
Message 4 of 4

Re: Wrong sender name

That I can't help with, but I hope you have changed your password.

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