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Evinzer
Beginner
383 Views
Message 1 of 6

Wrongly wired

I recently ordered internet from EE, and was supposed to be activated yesterday (26th) but something went wrong. It might be a number of reasons, but when I barely touched this box it was very loose, so I opened it up.

 

Theres seems to be 2 Green wires connected to the telephone socket, and then 2 blue and 2 orange ones that aren't connected at all.

I also dont have a phone to test things out, sorry. 

 

Some pictures for reference

 

http://imgur.com/iRaJeye,WFXu3Tv,3Wi2Dvd,oh5DNUk,En7EHho

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
380 Views
Message 2 of 6

Re: Wrongly wired

who provides your phone service EE?

 

you need to post on the EE forum for your broadband problems  this forum is for residential customers of BT Retail our ISP



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Evinzer
Beginner
375 Views
Message 3 of 6

Re: Wrongly wired

Hi, thanks for the reply. I have been in touch with EE so many times the last couple of days, and they are not of much help. Ill try anyways I suppose, just need to know the wiring really.
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imjolly
Distinguished Sage
Distinguished Sage
371 Views
Message 4 of 6

Re: Wrongly wired

as you arean EE customer you need to post on their forum

 

The main openreach wires on a master socket should be conencted to termianls A & B on the back plate



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lines_man
Aspiring Expert
351 Views
Message 5 of 6

Re: Wrongly wired

That's a 3 pair cable.... The blue/blue white is pair 1, orange pair 2 and green pair 3....

Only one pairs needs to be connected, doesn't matter which one as long as it tests ok....

There's a saying amongst most Openreach techs/engineers, 'any two's a pair'......
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Telecom89
Recognised Expert
319 Views
Message 6 of 6

Re: Wrongly wired

If you have an EE landline you should take a look at:

 

http://ee.co.uk/help   you can call them for free - see http://ee.co.uk/help/contact-us

 

You need to contact EE rather than posting on a BT forum.

 

If there's a wiring fault EE will need to contact BT OpenReach. As an end-customer you can't make an appointment with OpenReach directly.

 

Good luck! (you're going to need it)

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