I recently ordered internet from EE, and was supposed to be activated yesterday (26th) but something went wrong. It might be a number of reasons, but when I barely touched this box it was very loose, so I opened it up.
Theres seems to be 2 Green wires connected to the telephone socket, and then 2 blue and 2 orange ones that aren't connected at all.
I also dont have a phone to test things out, sorry.
Some pictures for reference
who provides your phone service EE?
you need to post on the EE forum for your broadband problems this forum is for residential customers of BT Retail our ISP
as you arean EE customer you need to post on their forum
The main openreach wires on a master socket should be conencted to termianls A & B on the back plate
If you have an EE landline you should take a look at:
You need to contact EE rather than posting on a BT forum.
If there's a wiring fault EE will need to contact BT OpenReach. As an end-customer you can't make an appointment with OpenReach directly.
Good luck! (you're going to need it)