We’ve recently upgraded our BT Service to a higher speed connection. This comes with a Smart Hub 2 router. This works fine for all other devices except my XBOX One. I can connect to the internet via this Smart Hub 2 but XBOX live does not work. I cannot connect to XBox Live or play NowTV, BBC iPlayer etc through the XBox anymore. I used to be able to do this with our previous slow connection. I’ve spent days trying to fix this. Please help?
Try turning Smart Setup off.
I assume you are using wireless?
Does it work if you connect the Xbox directly to the home hub, using an Ethernet cable?
Perhaps parental controls, if they have been enabled, are blocking the sites you want to access?
There is one other thing you can try, and that is to manually configure the network settings and assigning it a static IP address.
This is one of my pages which may help.
Using static IP addresses on your home network
There is also a link at the bottom of that page to a site which shows you how to alter the networks settings on the Xbox, but remember to use the values shown on my page.
I would try it on the wired (Ethernet) connection first.
Change the primary DNS to 126.96.36.199
Secondary DNS, use 188.8.131.52
That is Google public DNS and may help.
What do you mean by port 56414, that makes no sense?
DNS operates on port 53 anyway, but you should not need to specify that.
I do not know what you mean by the port. I think you are going to have to see if there is another Xbox user on this forum who can help.