I don't know if anybody can help me with this. While logged into my account recently I clicked on the "Gaming" tab and it has a big offer on the page saying that I will get 6 months or 12 months free Xbox Game Pass if I have Full Fibre 500. I upgraded to Full Fibre 500 recently so I went out and purchased a new Xbox. I have added the Xbox pass to my account but today I have received an email confirming that I will be charged £10 every month for this and it will renew each month from today.
Is there something else that I have to do to activate the free 6 or 12 months? I thought that it would be done automatically considering the full page all guns blazing advert for it that is showing in my BT account.
Thanks.
