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StevenHughes1998
Beginner
1,393 Views
Message 11 of 13

Re: Xbox One S - Intermittent/Interrupted Wired Connection to BT Smart Hub (BTHub6)

Doing the exact same with me mate, It works totally fine but when I connect it to a Ethernet it connects then disconnects again. Pethetic now!

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jwhitbread
Beginner
1,375 Views
Message 12 of 13

Re: Xbox One S - Intermittent/Interrupted Wired Connection to BT Smart Hub (BTHub6)

No I didn't have to buy a new router in the end. 

 

I replaced the ethernet cable and went through a couple of power reset cycles of the router.

 

One cycle, I unplugged the ethernet cable, turned the power off, left it for 5 minutes, turned it back on...then when it had a stable internet connection, plugged the ethernet cable back in.

 

This gave more stability however sometimes still ended up with the issue described in this post.

 

I then performed another power reset cycle as above and then this seemed to alleviate the problem. 

 

Although I can't confirm this, from my experience I've had, I believe as the router dynamically assigns IP addresses, the router remembers devices footprints on IP addresses...so when a new device is plugged in and dynamically assined an IP address...the router has trouble identifying that it is a new device and therefore has this problem. That's the only remotely logical thing I can come up with from what I experienced. 

 

Also, when you plug in your Xbox, leave it, don't do any tests or try and play a game, I left it plugged in for some time after doing the above and this helped it gain a stable connection with the router I believe. I've noticed with this router than when you plug in a new ethernet connection and try and perform tests, it leads to more instability and dropped connections...I have no idea why.

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jwhitbread
Beginner
1,373 Views
Message 13 of 13

Re: Xbox One S - Intermittent/Interrupted Wired Connection to BT Smart Hub (BTHub6)

Hopefully my reply below will help but no guarentee unfortunately. Good luck though.

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