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BluZuke
Beginner
1,461 Views
Message 1 of 12

YET ANOTHER slow broadband connection

our isp is Freeola.com UK, always been reliable, the last few months our connection has been getting worse. we had a BT Voyager 210 and thought "ITS OLD" get a ne one so in goes the philips CGA5722adsl and from the moment it was switched on, we WAS getting a constant 1.45mb Download and 0.38 Upload.from 6/5/2010 to 11/5/2010    (quick speed tester >>)

http://freeola.com/broadband-speed-test.php

 

then about 11 ish /5/2010 it went to 0.13/14mb download.

 

however, now the speed is.

Download speedachieved during the test was - 96 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :5504 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

(by the way, this is supposed to be broadband 😞

 

further enquiries and testing=

using the new philips AND old Voyager, plugged into master socket, with and without microfilters.

using my (wired) pc and wifes (wireless) so several different tests=

0.13 to 0.14mb Download.

 

we connected to an unknown, neighbours unsecured wireless and got (same test) at 1.52mb

also next door (secured) did same test and got 1.54mb.

 

is it just me, or does it sound like our bt area is duff.

 

------------------------------------

If at first you don't succeed, Hit the ground at greater speed.

 

 

 

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11 REPLIES 11
express
Contributor
1,433 Views
Message 2 of 12

Re: YET ANOTHER slow broadband connection

Your speedtest results hold the clue to your issue. The results show your line has synced at 5504kbps which shows that you should have an ip-profile of 4500. Yours is at 135 so get your isp to investigate the cause of this. However the first place to start is your own setup. The cause of profile issues is usually intermittent connections causing the DLM to drop the profile for stability. Investigate the connection and setup with your ISP and when you have found the cause the ip-profile will return to normal and you will get up to 4500kbps throughput, Considerably better than your neighbours 1.5mb. The trick to profiles is to maintain a stable connection at the higher rate and not keep disconnecting and re-setting the router. The line profile will drop in 15 mins but take up to 72 hrs to return to normal.
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Distinguished Guru
1,410 Views
Message 3 of 12

Re: YET ANOTHER slow broadband connection

How often does the connection reset? You should find that if you leave a router plugged in and switched on for around 3 days, your IP profile will sort itself out. However, if the problem is an intermittent loss of connection, then you or your ISP needs to find out what's going wrong.
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BluZuke
Beginner
1,376 Views
Message 4 of 12

Re: YET ANOTHER slow broadband connection

recently we have been disconnecting, to try it straight to the master socket with minimum wiring etc.

we have been peed off with our connection for a long while, eve when it was plugged in constantly the speed was up n down.

eg.

3/may/2010 >>>

Your DSL Connection Rate :6112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 5000 Kbps

 

put new router in 6 may 2010

Your DSL Connection Rate :2060 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1450 Kbps

 

LEFT NEW ROUTER PLUGGED IN for several days and...

Your DSL Connection Rate :1856 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

 

its now been in line for 48hours and the reading 2 hours ago is..

Your DSL Connection Rate :1888 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

 

going to see if it gets any better over next 24hrs, but i belive it wont,

JUST A HUNCH, but i've got a feeling.

 


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gobbybobby
Contributor
1,342 Views
Message 5 of 12

Re: YET ANOTHER slow broadband connection

Call yer ISP and get them to line test/ send someone out.

I am no expert. Correct me when I am wrong. Learning is good!
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BluZuke
Beginner
1,324 Views
Message 6 of 12

Re: YET ANOTHER slow broadband connection

easier said than done.

 

emailing them everyday,

 

THEY SAY, theres nothing wrong.

"keep it connected 72hrs" ETC ETC. yeah done that....

 

 1::  Download speedachieved during the test was - 104 Kbps
 2::   For your connection, the acceptable range of speeds is 50-250 Kbps.
3::   Additional Information:
 4::  Your DSL Connection Rate :1824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
5::   IP Profile for your line is - 135 Kbps

 

as far as I understand...

line 4:: Your DSL Connection Rate :1824 Kbps(DOWN-STREAM),

is what THEY consider OK

any one know/explain ( simply if possible, ) the

::: DSL CONNECTION RATE...1824 kbps

and the

IP PROFILE...135 kbps

 

(i know the kbps x1000 = near enough to 1mb etc)

 

THANKS IN ADVANCE

 

 

-----------------------------------------------------------

 


 

Tags (1)
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express
Contributor
1,317 Views
Message 7 of 12

Re: YET ANOTHER slow broadband connection

Looks like you need a new ISP - the issue is your profile you need to get a stable connection. Looks like form your post everything went to pot when you put the new router in on the 6th May. Prior to that on the 3rd May you had a good connection and the proper profile. Did you replace the router and connect everything back to the same socket and replace filters etc. Or did you connect the new router at a different socket.
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gobbybobby
Contributor
1,299 Views
Message 8 of 12

Re: YET ANOTHER slow broadband connection

I am on BT and the speed is different everyday. A few days ago I got 2.2 meg on speedtest.net. But yesterday the BTspeed tester said I was only getting 1.1 Meg. My line is long and goes through loads of trees. Today im getting 1.2 meg. speed etst says I should get between 400-2000. I got Iplate plug into Master no other sockets in house, line goes wrong often and openreach just comes and untangles line from trees. Y they don't just cut the tree down!

 

Next time it happens would I get in trouble for removing the line from the tree myself instead of waiting ages for openreach to come do it?

I am no expert. Correct me when I am wrong. Learning is good!
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strontium90
Expert
1,279 Views
Message 9 of 12

Re: YET ANOTHER slow broadband connection

The electric companies have a guy who goes round looking for trees growing among the power lines...they then arrange to cut the trees every 2 or 3 years....BT wait until the line snaps or the insulation erodes completely leaving you with crackly lines and poor adsl for months before they eventually do something...

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BluZuke
Beginner
1,273 Views
Message 10 of 12

Re: YET ANOTHER slow broadband connection

we had problems before (same thing) thats why we got the new router.

figured Β£22 was better than paying BT a load of dosh for them to rip us off. (Β£160 ish?)

 

before new router was in we couldnt even do the BTspeedtest, kept comming up with error mesage.

 

been connected now over 72 hrs... testing now...

 

AND....

Your configured download throughput speed for this service is 135 k


 Download speedachieved during the test was - 85 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :1056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

 

thats still poo to me.


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