Just started today. When I try to watch extra channels or on demand stuff I get YVM607 errors. I have tried switching everything off and restarting it as instructed by the support pages but it is still the same.
Searches have found some causes but none that seem to be the same as mine.
Anby suggestions please?
Yeah, let us know the answer to the above as well.
However, 607 means the youview box and the tv arent talking to each other properly via hdmi - the youview box then thinks something dodgy's going on and because most of the content delivered is copyright protected the box is having a hissy fit resulting in the 607 message.
do ya also get the message if you watch freeview hd?
If it's a simple HDCP handshake issue then try the following.
completely power off the telly and box for a good few minutes (i.e at the mains - disconnect the hdmi as well fo good measure)
having both scart and hdmi connected has been know to cause issues in the past but youview claim it's not an issue these days - i'm assuming you only use hdmi
power on tv first and select the appropriate hdmi input
then power on the box and let it boot up
re-test for the error
if all ok, fab - if not you'll have to call 'them'
having said all the above if it's only happening with the bt player content and extra channels then still worth trying the above but before you do it's worth resetting bttv data from within the btplayer first.
then you really will have to ring 'them'
*EDIT* just saw your last post - if you end up doing my final suggestion i.e rest data - also give the hub a power cycle before reconnecting and powering on
Well, that's something for me to try tomorrow.
I only have HDMI connection and it still seems odd that it's only started doing this since the software update. Ive not noticed it with the normal freeview HD channels although I can't be sure. I'll be watching some stuff later so I can try it then.
With all the issues I've had rcently with TV and BT Infinity a call to Sky is looking tempting. My son has TV/Broadband and phone which is a lot cheaper than the BT deal and he has had no trouble with it.
I'll see how I get on tomorrow before I succumb!