cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,410 Views
Message 1 of 5

Yay can order fttp, but is the info that BT will pay my cancellation fee with plusnet accurate?

Go to solution

Pretty much as the title suggests really.

I was pleasantly surprised to see on Saturday night that BT now show FTTP products available to me, which was as a result of Openreach beginning to slowly start doing installs again 🙂 .

 

I spoke to a gent on the FTTP sales line and he said that BT would pay for my cancellation fee from plusnet after the order has gone live. All I need to do is forward a copy of the bill.

Just wondering if anyone knew if this is the case still and where I would forward this on to.

Also it seems I made a wise choice with the 500Mb package given how the SH2 is not as stable with the 910Mb package looking at other threads.

 

Many thanks.

0 Ratings
4 REPLIES 4
1,403 Views
Message 2 of 5

Re: Yay can order fttp, but is the info that BT will pay my cancellation fee with plusnet accurate?

Go to solution

BT will credit your account up to £300 for switching and incurring early termination fees, It only applies to line and broadband termination fees, not TV, mobile or other charges.

More info can be found Here 

0 Ratings
1,389 Views
Message 3 of 5

Re: Yay can order fttp, but is the info that BT will pay my cancellation fee with plusnet accurate?

Go to solution

@-Richie- 

Many thanks for that. Yeah I only have Line and Broadband, no extra added fluff 😛 and £300 is way more than enough to cover me.

Well heres me looking forward to the 2nd June and hoping I will achieve a nice steady 500 down and 73 up 🙂

0 Ratings
1,375 Views
Message 4 of 5

Re: Yay can order fttp, but is the info that BT will pay my cancellation fee with plusnet accurate?

Go to solution

Congrats but you probably should've gone for the 900 package . I`ve had no issues what so ever with the smart hub 2 or even 1 after having fibre 900 for month and a half. I`m pretty sure the vast majority have no issues what so ever its just that only people who've faced problems comment here. 

My speeds :  

Wired:  

 

WiFi: 

3825033211

 

 

 

0 Ratings
1,358 Views
Message 5 of 5

Re: Yay can order fttp, but is the info that BT will pay my cancellation fee with plusnet accurate?

Go to solution

@PlocC89 Ahh, well fair enough. I was told however by the gent on the phone I could upgrade at any time without penalty.

I know its only £10, but £50 is still a sizable amount per month, so £60 off the bat for something ive never had so not sure if it is more than enough or not.

Besides if I make do for a while who knows, maybe a special deal might happen on the 900 where I might upgrade 😉

0 Ratings