I've been having this problem for over a month now. Just before xmas our internet connection went down.
I phoned Bt, went through all the usual tests to be told there was nothing wrong with them and it was my equipment. Ok, no problem, I went out and bought a new router, got it home, plugged it in, still no internet.
Phoned Bt again, spoke to different person at callcenter, went through all the usual tests to be told that, yes, there was a problem with the line and to give it a few days for them to sort out. I gave it a few days and, amazing, the internet came back on. Problem was it was very slow. Ok, I thought, new modem, fixed connection, maybe I need to give it a few days to speed up. It's been a month now and it's gotten slower. So slow infact that when I ran the Bt Speedtester it said that my download speed was 59kps. This was the same speed I was getting back in '97 with my old dial-up modem (ah the memories...).
Anyway, called Bt again, explained all the above and was directed to thier online guide for improving the connection speeds, not very helpfull. Prior to the line problems in december, I was getting speeds up 21000kps. The line was rated for speeds between 4000-21000kps. My property is less than a 1km from the exchange, my router is connected to the main socket and I didn't have any problems prior to the line problems last year.
I have been searching through the previous posts on this forum and can see many other people with similar issues. One post stated that, because of thier line problems Bt had downgraded thier bandwith while the problem was dealt with, but had forgotten to increase it back to normal speed once it had been sorted.
This could be the issue with my connection and if any of the moderators are out there, could this be looked into, it would be deeply appreciated.
My Btspeedtester results and modem stats are as follows:
Download speedachieved during the test was - 59 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Your DSL Connection Rate :286 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 0.64:11.33:89.14 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Upload speed achieved during the test was - 728 Kbps
Upstream Rate IP profile on your line is - 888 Kbps
Type Interleave Path
I hope someone can help. Thanks in advance.
The moderators might not see your post immediately - after all they probably have other jobs and it is Saturday. You should PM them here:
You should include the link to this thread:
and your account number.
"Bt wait to see 10 days stable connection before they will manually lift a banded profile " A contradiction ... How can the connection be stable, if it's in a banded profile in the first place? Which incidently, it's not .. as I posted. Profile recovery is part of dynamic line management, not somebody tweeking a connection. Impulse noise thresholds have to improve, and the line see historical information to that effect.
If line instability is shown to stabilise normally the exchange equipment will remove the banding however on some occasions it does not release,and bt can release it manually but they like to see hub stats that show that during the line has been stable for a minimum of 5days but 10 is prefered
Thanks for the replys. Will try Pm the mods, give them the link to this thread and see what happens.
I accept it's the weekend so, hopefully, I might hear from them during the week.
Will let you know what happens. Cheers.